Legal
Disclaimer
Important information about the limitations and scope of CRM Connector's services.
Last updated: February 27, 2026
1. Overview
This Disclaimer governs your use of the CRM Connector platform ("Platform," "Service," "we," "our," or "us"), operated by CRM Connector, a sole proprietorship registered in the Netherlands. Company Details: - Trade Name: CRM Connector - VAT Number: NL867523372B01 - Chamber of Commerce (KvK): 96231866 - Registered Address: Opalstraat 17, 4421LK Kapelle, The Netherlands - Contact: support@crm-connector.com By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer. If you do not agree, you must discontinue use of the Platform immediately.
2. Nature of the Service
CRM Connector is a middleware integration platform that facilitates data synchronization between third-party Customer Relationship Management (CRM) systems, business tools, and GoHighLevel ("GHL") through Application Programming Interfaces (APIs). CRM Connector acts solely as an intermediary — it does not own, control, or operate any of the third-party platforms it connects to, nor does it own or operate GoHighLevel.
3. No Guarantees or Warranties
The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, CRM Connector disclaims all warranties, including but not limited to: (a) That the Platform will be uninterrupted, timely, error-free, or free from defects; (b) That data synchronization will be complete, accurate, or occur within any guaranteed timeframe; (c) That all integrations with third-party systems will function without issues, as their operation depends on the availability, functionality, and API stability of those third-party systems; (d) That data transfers and storage will be entirely secure, despite our use of industry-standard encryption and security measures; (e) That the Platform will meet your specific requirements, expectations, or intended results; (f) That synchronization intervals (currently every 2–4 hours, depending on the integration) will remain constant, as these may be adjusted based on third-party API limitations, platform performance, or operational requirements.
4. Third-Party Systems and Dependencies
3.1 Independence from Third Parties CRM Connector is not affiliated with, endorsed by, or partnered with any of the third-party platforms available in our integration library, including but not limited to GoHighLevel, Cliniko, Jobber, Vagaro, HubSpot, Salesforce, QuickBooks Online, Xero, Stripe, Square, ServiceM8, Mindbody, or any other connected platform. All product names, logos, and trademarks are the property of their respective owners. 3.2 Third-Party API Risks Our Platform relies on APIs provided by third-party platforms. We are not responsible for: (a) Changes, deprecations, or discontinuations of third-party APIs that may affect integration functionality; (b) Outages, downtime, rate limiting, or performance issues on third-party platforms; (c) Data format changes, schema updates, or other modifications made by third-party platforms that may cause synchronization errors or data inconsistencies; (d) Restrictions, suspensions, or terminations imposed by third-party platforms on your account or API access; (e) Any bugs, errors, or limitations within third-party systems that affect data accuracy or completeness. 3.3 Third-Party API Costs Certain third-party platforms charge fees for API usage, including but not limited to per-call fees, webhook fees, overage charges, or tiered API pricing. You are solely responsible for: (a) Understanding and monitoring the API pricing structure and terms of service of any third-party platform you connect through CRM Connector; (b) Any costs, charges, or fees imposed by third-party platforms as a result of API calls, webhook triggers, data requests, or other interactions initiated by or through the CRM Connector synchronization process; (c) Monitoring your API usage and setting up any rate limits or cost alerts available through your third-party platform accounts; (d) Being aware that synchronization activity, retry mechanisms, and webhook processes may generate multiple API calls, which could result in costs from the third-party platform. CRM Connector does not control, set, or have visibility into third-party API pricing. We do not guarantee that API costs will remain at any particular level, and we are not liable for unexpected or excessive charges from third-party platforms. 3.4 Third-Party Terms of Service You must independently comply with the terms of service, acceptable use policies, and privacy policies of every third-party platform you connect through CRM Connector. It is your responsibility to ensure that your use of our Platform in connection with third-party services does not violate any such terms.
5. User Responsibilities
4.1 API Key and Authentication Security You are solely responsible for: (a) Ensuring the validity, accuracy, and security of any API keys, OAuth tokens, or other authentication credentials you provide to CRM Connector; (b) Obtaining proper authorization from the account holder before connecting any third-party platform through our Service; (c) Revoking access credentials promptly when they are no longer needed or when a security concern arises; (d) Understanding that API keys and OAuth tokens grant access to the connected platform's data, and any misuse or unauthorized sharing of these credentials is your responsibility. 4.2 Data Accuracy and Verification (a) While CRM Connector verifies imported data against available records (such as invoice records) for accuracy, you are responsible for verifying the accuracy and completeness of all synchronized data in your GoHighLevel account; (b) You should regularly review your integrations, configurations, tags, and custom field mappings to ensure proper functionality; (c) You are responsible for maintaining backup copies of your data. CRM Connector is not a data backup service, and you should not rely on our Platform as your sole copy of any data. 4.3 Compliance with Laws You are responsible for ensuring that your use of CRM Connector, including the transfer and processing of data between systems, complies with all applicable laws and regulations in your jurisdiction, including but not limited to data protection laws, privacy regulations, industry-specific requirements, and anti-spam legislation.
6. Data Processing and Privacy
5.1 Role as Data Processor In the context of the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Dutch GDPR Implementation Act (Uitvoeringswet AVG), CRM Connector acts as a data processor when processing personal data on your behalf. You, as the user, act as the data controller and are responsible for ensuring that you have appropriate legal bases for the collection, processing, and transfer of personal data through our Platform. 5.2 Data Protection Responsibilities (a) You are responsible for ensuring that you have obtained all necessary consents, authorizations, or other legal bases required under applicable data protection laws before syncing personal data through CRM Connector; (b) You are responsible for informing data subjects (e.g., your clients, patients, customers) about the processing of their personal data through integration services, where required by law; (c) CRM Connector processes data as instructed by you through the configuration of your integrations. We do not independently determine the purposes or means of processing personal data; (d) For detailed information about how we handle personal data, please refer to our Privacy Policy at https://crm-connector.com/privacy-policy. 5.3 Sensitive and Regulated Data Certain integrations may involve the synchronization of sensitive data, including but not limited to healthcare data (e.g., through Cliniko or Mindbody integrations), financial data (e.g., through QuickBooks, Xero, or Stripe integrations), or other categories of regulated data. You are solely responsible for: (a) Determining whether your use of CRM Connector for such data complies with applicable industry-specific regulations (such as healthcare privacy laws, financial regulations, or professional confidentiality requirements); (b) Implementing any additional safeguards, agreements, or procedures required by applicable law for the processing of such data; (c) Understanding that CRM Connector is a general-purpose middleware platform and is not specifically designed, certified, or warranted for compliance with industry-specific data handling standards such as HIPAA, PCI-DSS, or similar frameworks.
7. Limitation of Liability
6.1 General Limitation To the fullest extent permitted by applicable law, including Dutch law, CRM Connector, its founders, team members, and affiliates shall not be liable for any: (a) Direct, indirect, incidental, special, consequential, or punitive damages; (b) Loss of data, loss of revenue, loss of profits, loss of business opportunities, or business interruption; (c) Costs of procuring substitute services; (d) Damages arising from unauthorized access to or alteration of your data or transmissions; (e) Any other damages arising from or related to your use of, or inability to use, the Platform, regardless of the cause of action or the theory of liability (whether in contract, tort, strict liability, or otherwise), and even if CRM Connector has been advised of the possibility of such damages. 6.2 Maximum Liability In all cases, and to the extent that liability cannot be fully excluded under applicable law, our total aggregate liability to you for any and all claims arising out of or relating to the use of the Platform shall be limited to the total fees you have paid to CRM Connector during the three (3) months immediately preceding the event giving rise to the claim. 6.3 Specific Exclusions Without limiting the foregoing, CRM Connector shall not be liable for: (a) Any loss or corruption of data during synchronization, including data that is overwritten, duplicated, deleted, or incorrectly mapped as a result of two-way sync, configuration errors, or third-party API behavior; (b) Any consequences resulting from delays in data synchronization, including missed appointments, delayed communications, or outdated contact information; (c) Any costs, charges, or penalties imposed by third-party platforms, including but not limited to API usage fees, overage charges, account suspensions, or terms of service violations; (d) Any damages resulting from the interruption, modification, or discontinuation of any third-party API or platform; (e) Any damages resulting from your failure to properly configure, maintain, or monitor your integrations; (f) Any damages resulting from the unauthorized use of API keys or authentication credentials provided to our Platform.
8. Service Modifications and Availability
7.1 Right to Modify We reserve the right to, at any time and without prior notice: (a) Modify, update, suspend, or discontinue any feature, integration, or aspect of the Platform; (b) Change synchronization intervals, data formats, supported fields, or other technical specifications; (c) Add, remove, or modify integrations in our integration library; (d) Modify our pricing plans, subscription structures, or feature inclusions. 7.2 Integration Availability The availability of specific integrations depends on the continued availability of third-party APIs. If a third-party platform discontinues, restricts, or materially changes its API, we may be unable to maintain the corresponding integration. We are not responsible for any losses resulting from such changes.
9. Force Majeure
CRM Connector shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions, power outages, internet or telecommunications failures, cyberattacks, third-party API outages or changes, and any other force majeure events.
10. Indemnification
By using our Platform, you agree to indemnify, defend, and hold harmless CRM Connector, its founders, team members, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) Your use or misuse of the Platform or connected third-party systems; (b) Your violation of this Disclaimer, our Terms of Use, or any applicable law or regulation; (c) Your violation of any third-party terms of service or privacy policy; (d) Any claim by a third party (including your clients, customers, or data subjects) relating to the data you have processed through our Platform; (e) Your failure to obtain necessary consents, authorizations, or legal bases for the processing of personal data.
11. No Professional Advice
The content on our Platform and in our communications is provided for informational and functional purposes only and does not constitute legal, financial, tax, medical, or other professional advice. You should consult with qualified professionals for guidance specific to your situation, including but not limited to data protection compliance, tax obligations, and industry-specific regulatory requirements.
12. Intellectual Property
All content on the CRM Connector platform, including but not limited to text, software, source code, logos, trademarks, and design elements, is owned by or licensed to CRM Connector and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any of this content without our prior written consent.
13. Governing Law and Jurisdiction
This Disclaimer shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or relating to this Disclaimer or your use of the Platform shall be submitted to the exclusive jurisdiction of the competent courts in the district of Zeeland-West-Brabant, the Netherlands, unless mandatory consumer protection laws in your jurisdiction provide otherwise.
14. Severability
If any provision of this Disclaimer is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of this Disclaimer shall remain in full force and effect.
15. Entire Agreement
This Disclaimer, together with our Terms of Use (https://crm-connector.com/term-of-use) and Privacy Policy (https://crm-connector.com/privacy-policy), constitutes the entire agreement between you and CRM Connector regarding the matters addressed herein.
16. Updates to This Disclaimer
We may update this Disclaimer from time to time to reflect changes in our practices, our Platform, or applicable law. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Disclaimer. We encourage you to review this page periodically.
17. Contact
If you have any questions about this Disclaimer, please contact us: CRM Connector Opalstraat 17, 4421LK Kapelle, The Netherlands Email: support@crm-connector.com KvK: 96231866 VAT: NL867523372B01 *© 2026 CRM Connector. All Rights Reserved.*