Terms of Use

Welcome to CRM Connector. These Terms of Use ("Terms") govern your access to and use of our website and both of our products (together the "Platform" or "Service"; "we," "our," or "us"): - CRM Connector for GoHighLevel: the GoHighLevel marketplace app that syncs a HighLevel location with external systems, with its application at https://app.crm-connector.com. - CRM Connector Platform: the platform that keeps CRM, field service, accounting and payment systems in sync with each other, with its application at https://platform.crm-connector.com and its api at https://platform-api.crm-connector.com. Where a section applies to only one product, it says so. Please read these Terms carefully before using the Service. Company Details: - Trade Name: CRM Connector - VAT Number: NL867523372B01 - Chamber of Commerce (KvK): 96231866 - Registered Address: Opalstraat 17, 4421LK Kapelle, The Netherlands - Contact: support@crm-connector.com

1.1 Agreement By accessing or using the Platform, you confirm that you: (a) Have read, understood, and agree to be bound by these Terms, our Privacy Policy (https://crm-connector.com/privacy-policy), and our Disclaimer (https://crm-connector.com/disclaimer); (b) Are at least 16 years of age, in accordance with the Dutch GDPR Implementation Act (Uitvoeringswet AVG); (c) Have the legal capacity and authority to enter into these Terms, either on your own behalf or on behalf of the organization you represent. 1.2 Refusal If you do not agree to these Terms, you must immediately stop using the Platform and discontinue any access to the Service. 1.3 Changes to Terms We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2.1 What CRM Connector Does CRM Connector is a middleware integration service that connects third-party software through their apis and synchronizes data between them, such as contacts, appointments, jobs, quotes, invoices, payments and custom fields. (a) CRM Connector for GoHighLevel connects third-party CRM systems, business tools and other software to GoHighLevel (GHL); (b) CRM Connector Platform connects CRM, field service, accounting and payment systems with each other, such as HubSpot, Salesforce, Pipedrive, HighLevel, Jobber, ServiceM8, QuickBooks Online, Xero, FreshBooks, Stripe, Square and more. Which systems, record types and directions are available can change over time and is shown in the application. 2.2 What CRM Connector Is Not CRM Connector is not a CRM, marketing platform, booking system, accounting tool, or substitute for any of the third-party platforms it integrates with. We do not own, operate, or control any third-party platform, and we are not affiliated with or endorsed by them unless stated otherwise. All third-party names and trademarks belong to their respective owners. The Service acts solely as an intermediary to facilitate data transfer between systems. 2.3 Platform Availability We strive to maintain the availability of the Platform but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.

3.1 CRM Connector for GoHighLevel CRM Connector for GoHighLevel is available for installation through the GoHighLevel App Marketplace. Installation requires an active GoHighLevel agency or sub-account. 3.2 CRM Connector Platform You create a CRM Connector Platform account at https://platform.crm-connector.com with an email address and password, or by signing in with Google or Microsoft. You may also start from the marketplace or app store of a Connected System that lists our app, after which you sign in or create an account to finish the setup. The person who creates the account is its owner and may invite team members with a role; the owner is responsible for what those members do in the account. 3.3 Account Information When using the Service, you agree to: (a) Provide accurate and complete information; (b) Keep your account information up to date; (c) Maintain the security and confidentiality of your account credentials, and use two-factor authentication where you consider it appropriate; (d) Notify us immediately of any unauthorized use of your account. 3.4 Agency and Client Responsibility If you are an agency using the Service for your clients, including GoHighLevel sub-accounts: (a) You are responsible for ensuring that your clients and the end users of their accounts are aware of and agree to these Terms; (b) You are responsible for properly configuring and managing access to the Service for your clients; (c) Actions taken in accounts and integrations that you have enabled are your responsibility.

4.1 Authorization By connecting a Connected System through OAuth, or by providing an api key or other authentication credential, you confirm that: (a) You are authorized to use the credential and have permission to access the connected system; (b) You have obtained consent from the account holder (if different from yourself) to connect their system through CRM Connector; (c) You understand that these credentials grant CRM Connector access to read and/or write data in the connected system, as required to perform the synchronization you configure. 4.2 Storage and Security (a) OAuth tokens and api keys are stored in encrypted form in our systems for the purpose of maintaining your active integrations; (b) We implement industry-standard security measures to protect stored credentials, but no method of electronic storage is 100% secure; (c) We will never share your credentials with third parties, except as required to provide the Service; (d) You may revoke access at any time: by disconnecting or revoking the connection in the application (in CRM Connector Platform this also asks the connected system to revoke our access where its api allows it), by uninstalling our app from the connected system's marketplace, or by revoking the api key or token in the connected system's settings. Integrations that depend on a revoked connection stop syncing. 4.3 User Responsibility (a) You are solely responsible for the security of the credentials you provide; (b) You must immediately notify us if you believe your credentials have been compromised; (c) CRM Connector is not liable for any unauthorized access, data loss, or other damages resulting from compromised credentials that were not caused by our negligence.

5.1 Permitted Use You may use the Platform for its intended purpose: connecting third-party systems and synchronizing data between them in accordance with these Terms. 5.2 Prohibited Conduct You agree not to: (a) Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations; (b) Use credentials that you are not authorized to use; (c) Attempt to gain unauthorized access to our systems, servers, or networks; (d) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Platform; (e) Interfere with or disrupt the integrity or performance of the Platform; (f) Use the Platform to transmit malware, viruses, or other harmful code; (g) Scrape, data mine, or otherwise extract data from the Platform through automated means other than the intended integration features; (h) Resell, redistribute, or sublicense access to the Platform without our prior written consent; (i) Use the Platform in any way that could damage our reputation or the reputation of CRM Connector; (j) Circumvent or attempt to circumvent any subscription limits, usage restrictions, or security measures, including by creating several accounts to obtain more than one free trial. 5.3 Compliance with Third-Party Terms You are responsible for ensuring that your use of the Platform complies with the terms of service, acceptable use policies, and api usage policies of all third-party platforms you connect through CRM Connector.

6.1 Free Trial Both Products offer a 7-day free trial on self-serve subscription plans for new users. For CRM Connector Platform the free trial is available once per account. After the trial period, a paid subscription is required to continue using the Service. Custom plans are handled separately through direct sales arrangements. 6.2 Subscription Plans (a) Each Product has its own subscription plans with their own limits and pricing, and a subscription to one Product does not include the other; (b) Current pricing is displayed on our website: for CRM Connector for GoHighLevel at https://crm-connector.com/gohighlevel, and for CRM Connector Platform at https://crm-connector.com/platform/pricing; (c) We reserve the right to change our pricing at any time. Price changes will not affect active subscriptions until the next billing cycle, unless otherwise communicated. 6.3 Payment (a) Payments are processed through Stripe; (b) By subscribing, you authorize us to charge the payment method on file on a recurring basis (monthly or yearly, depending on your plan); (c) You are responsible for keeping your payment information accurate and up to date; (d) Failed payments may result in suspension or termination of your access to the Platform. 6.4 Plan Changes (CRM Connector Platform) An upgrade takes effect straight away and the difference for the rest of the billing period is charged at once. A downgrade takes effect at the end of the paid period. During a free trial any plan change takes effect straight away without a charge. When a plan allows fewer integrations or a slower sync than you use, integrations are paused or slowed to what the plan allows, as the application shows before you confirm. 6.5 Taxes and VAT (a) All prices are displayed exclusive of applicable taxes unless stated otherwise; (b) EU customers with a valid VAT number: 0% VAT (reverse charge mechanism applies); (c) EU customers without a valid VAT number: 21% Dutch VAT (BTW) is applied; (d) Non-EU customers: no Dutch VAT is applied; (e) Tax is automatically calculated and applied by Stripe Tax at checkout; (f) The VAT field during checkout is optional. If you do not have a VAT number, you may leave the field empty. 6.6 Refunds (a) Refund requests are evaluated on a case-by-case basis; (b) To request a refund, contact us at support@crm-connector.com with your subscription details and the reason for your request; (c) We are under no obligation to grant refunds, but we will consider each request fairly and in good faith; (d) Approved refunds will be processed through the original payment method via Stripe. 6.7 Cancellation (a) You may cancel your subscription at any time: there are no long-term contracts; (b) Cancellation takes effect at the end of the current billing period, and you retain access until that date. Cancelling during a free trial ends the trial straight away; (c) No partial refunds are given for unused portions of a billing period, unless approved under Section 6.6; (d) For CRM Connector for GoHighLevel you can manage your subscription at https://billing.stripe.com/p/login/4gw00Y1cZa6w5Jm6oo. For CRM Connector Platform you manage and cancel your subscription in the application, under Settings, Plan and billing. 6.8 Activation Code (CRM Connector for GoHighLevel) After payment for CRM Connector for GoHighLevel, users receive an activation code to activate their subscription and unlock all plan features. You are responsible for safeguarding your activation code. CRM Connector Platform does not use activation codes: your subscription is linked to your account directly.

7.1 Sync Behavior (a) CRM Connector for GoHighLevel: After initial connection, the app imports the full client list from the connected platform into the designated GoHighLevel sub-account. Subsequent synchronization occurs automatically every 2 to 4 hours, depending on the integration; (b) CRM Connector Platform: You choose per integration which systems, record types, filters and field mappings apply and how often it runs, within what your plan allows. A first run may read the full history of the record types you selected, unless you set a date to sync from; (c) Sync intervals may change based on third-party api limitations, platform performance, or operational requirements; (d) Imported data is verified against available records (such as invoice records) where applicable. 7.2 Data Direction (a) One-way sync: Data flows from one system to the other. For CRM Connector for GoHighLevel the default is from the external platform to GoHighLevel; (b) Two-way sync (where available): Data flows in both directions. In CRM Connector Platform you choose which system leads when a record changed on both sides; (c) Which directions are available depends on the specific integration, your plan, the capabilities of the third-party apis, and the policies of the third-party platforms. 7.3 Tags, Custom Fields and Records Written for You (a) The Service may automatically apply tags to contacts based on their status and sync history, where you enabled this; (b) Custom fields (such as Last Service Date, Last Service Total, Lead Status) may be created and updated automatically in GoHighLevel by CRM Connector for GoHighLevel; (c) CRM Connector Platform may create and update records in your systems as configured, for example turning an accepted quote or a won deal into a job or a draft invoice; (d) You are responsible for managing and reviewing tags, custom fields and records written for you to ensure they align with your business processes, and for switching off any sync in a third-party system that would do the same work twice. 7.4 Data Accuracy (a) While we take reasonable measures to ensure accurate data synchronization, we do not guarantee that all synced data will be complete, accurate, or error-free; (b) You are responsible for verifying the accuracy of synced data in your connected systems; (c) CRM Connector is not liable for business decisions made based on synced data.

(a) Certain third-party platforms charge fees for api usage. These costs are separate from your CRM Connector subscription and are your sole responsibility; (b) CRM Connector does not control, set, or have visibility into third-party api pricing; (c) The synchronization process, including retry mechanisms and webhook triggers, may generate multiple api calls to third-party platforms; (d) You are responsible for understanding the api pricing structure of any platform you connect through CRM Connector and monitoring your api usage accordingly; (e) CRM Connector is not liable for any unexpected or excessive charges from third-party platforms resulting from the use of the Service.

9.1 Our Intellectual Property All content of the Platform, including but not limited to software, source code, algorithms, designs, text, logos, trademarks, and documentation, is owned by or licensed to CRM Connector and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or exploit any of this content without our prior written consent. 9.2 Your Content You retain ownership of all data and content you provide to the Platform and of the Synced Data. By using the Service, you grant CRM Connector a limited, non-exclusive license to process, transmit, and store your data solely for the purpose of providing the Service. 9.3 Feedback If you provide us with feedback, suggestions, or ideas regarding the Platform, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such feedback into the Service without obligation to you.

10.1 General The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by Dutch law, CRM Connector disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 10.2 Limitation To the fullest extent permitted by applicable law, CRM Connector, its founders, team members, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of profits, or business interruption, arising from or related to your use of, or inability to use, the Platform. 10.3 Maximum Liability In all cases, our total aggregate liability shall be limited to the total fees you have paid to CRM Connector for the Product concerned during the three (3) months immediately preceding the event giving rise to the claim. 10.4 Specific Exclusions CRM Connector shall not be liable for: (a) Loss or corruption of data during synchronization; (b) Consequences resulting from delays in data synchronization; (c) Costs or penalties imposed by third-party platforms, including api usage fees; (d) Damages resulting from the interruption, change or discontinuation of any third-party api or marketplace listing; (e) Damages resulting from your failure to properly configure or monitor your integrations; (f) Damages resulting from the unauthorized use of credentials.

You agree to indemnify, defend, and hold harmless CRM Connector, its founders, team members, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) Your use or misuse of the Platform; (b) Your violation of these Terms or any applicable law; (c) Your violation of any third-party terms of service; (d) Any claim by a third party relating to data processed through the Platform; (e) Your failure to obtain necessary consents or authorizations for data processing.

12.1 By You You may stop using the Platform and cancel your subscription at any time as described in Section 6.7. In CRM Connector Platform the account owner can also delete the account in Settings, which cancels its subscription straight away and permanently erases its data, as described in our Privacy Policy. 12.2 By Us We reserve the right to suspend or terminate your access to the Platform, with or without notice, if: (a) You breach any provision of these Terms; (b) Your use of the Platform poses a security risk to us or other users; (c) Your payment fails and is not resolved within a reasonable timeframe; (d) We are required to do so by law or regulation; (e) We discontinue the Platform or any material part thereof. We may also pause an integration that keeps failing, or switch off a connection whose credentials the connected system rejects, and tell you so; you can resume it once the cause is fixed. 12.3 Effect of Termination Upon termination: (a) Your right to access and use the Platform ceases immediately; (b) Your data is deleted as described in the Data Retention section of our Privacy Policy; (c) Records we already wrote into your connected systems remain there; (d) Provisions of these Terms that by their nature should survive termination will remain in effect, including but not limited to Sections 9, 10, 11, and 14.

CRM Connector shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions, power outages, internet or telecommunications failures, cyberattacks, third-party api outages or changes, and any other force majeure events.

14.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of the Netherlands. 14.2 Dispute Resolution (a) In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through good-faith negotiations; (b) If the dispute cannot be resolved amicably within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts in the district of Zeeland-West-Brabant, the Netherlands; (c) This choice of jurisdiction does not affect your rights under mandatory consumer protection laws in your jurisdiction, where applicable.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy (https://crm-connector.com/privacy-policy) and Disclaimer (https://crm-connector.com/disclaimer), constitute the entire agreement between you and CRM Connector regarding your use of the Platform and supersede any prior agreements or communications.