Legal
Terms of Use
Plain-English terms that explain how CRM Connector works and what we expect from each other.
Last updated: February 27, 2026
1. Overview
Welcome to CRM Connector. These Terms of Use ("Terms") govern your access to and use of the CRM Connector platform ("Platform," "Service," "we," "our," or "us"). Please read these Terms carefully before using our Service. Company Details: - Trade Name: CRM Connector - VAT Number: NL867523372B01 - Chamber of Commerce (KvK): 96231866 - Registered Address: Opalstraat 17, 4421LK Kapelle, The Netherlands - Contact: support@crm-connector.com
2. Acceptance of Terms
1.1 Agreement By accessing or using our Platform, you confirm that you: (a) Have read, understood, and agree to be bound by these Terms, our Privacy Policy (https://crm-connector.com/privacy-policy), and our Disclaimer (https://crm-connector.com/disclaimer); (b) Are at least 16 years of age, in accordance with the Dutch GDPR Implementation Act (Uitvoeringswet AVG); (c) Have the legal capacity and authority to enter into these Terms, either on your own behalf or on behalf of the organization you represent. 1.2 Refusal If you do not agree to these Terms, you must immediately stop using the Platform and discontinue any access to our Service. 1.3 Changes to Terms We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
3. Description of Service
2.1 What CRM Connector Does CRM Connector is a middleware integration platform that enables users to connect third-party CRM systems, business tools, and other software to GoHighLevel (GHL) through API-based integrations. Our Platform facilitates the synchronization of data — including contacts, appointments, invoices, and custom fields — between connected systems. 2.2 What CRM Connector Is Not CRM Connector is not a CRM, marketing platform, booking system, accounting tool, or substitute for any of the third-party platforms it integrates with. We do not own, operate, or control any third-party platform. Our Platform acts solely as an intermediary to facilitate data transfer between systems. 2.3 Platform Availability We strive to maintain the availability of our Platform but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.
4. Account Registration and Access
3.1 GoHighLevel Marketplace CRM Connector is available for installation through the GoHighLevel App Marketplace. Installation requires an active GoHighLevel agency or sub-account. 3.2 Account Information When using CRM Connector, you agree to: (a) Provide accurate and complete information; (b) Keep your account information up to date; (c) Maintain the security and confidentiality of your account credentials; (d) Notify us immediately of any unauthorized use of your account. 3.3 Agency and Sub-Account Responsibility If you are a GoHighLevel agency owner installing CRM Connector for sub-accounts: (a) You are responsible for ensuring that the end users of those sub-accounts are aware of and agree to these Terms; (b) You are responsible for properly configuring and managing access to CRM Connector across your sub-accounts; (c) Actions taken within sub-accounts that you have enabled are your responsibility.
5. API Keys and Authentication
4.1 Authorization By providing an API key, OAuth token, or other authentication credential to CRM Connector, you confirm that: (a) You are authorized to use the credential and have permission to access the connected system; (b) You have obtained consent from the account holder (if different from yourself) to connect their platform through CRM Connector; (c) You understand that these credentials grant CRM Connector access to read and/or write data in the connected platform, as required to perform the synchronization services. 4.2 Storage and Security (a) API keys and OAuth tokens are stored in encrypted form in our systems for the purpose of maintaining your active integrations; (b) We implement industry-standard security measures to protect stored credentials, but no method of electronic storage is 100% secure; (c) We will never share your API keys or authentication credentials with third parties, except as required to provide the Service; (d) You may revoke access at any time by disconnecting the integration through the Platform or by revoking the API key/token in your third-party platform settings. 4.3 User Responsibility (a) You are solely responsible for the security of the API keys and credentials you provide; (b) You must immediately notify us if you believe your credentials have been compromised; (c) CRM Connector is not liable for any unauthorized access, data loss, or other damages resulting from compromised credentials that were not caused by our negligence.
6. Use of the Service
5.1 Permitted Use You may use the Platform for its intended purpose: connecting third-party systems to GoHighLevel and synchronizing data between those systems in accordance with these Terms. 5.2 Prohibited Conduct You agree not to: (a) Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations; (b) Use API keys or credentials that you are not authorized to use; (c) Attempt to gain unauthorized access to our systems, servers, or networks; (d) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Platform; (e) Interfere with or disrupt the integrity or performance of the Platform; (f) Use the Platform to transmit malware, viruses, or other harmful code; (g) Scrape, data mine, or otherwise extract data from the Platform through automated means other than the intended integration features; (h) Resell, redistribute, or sublicense access to the Platform without our prior written consent; (i) Use the Platform in any way that could damage our reputation or the reputation of CRM Connector; (j) Circumvent or attempt to circumvent any subscription limits, usage restrictions, or security measures. 5.3 Compliance with Third-Party Terms You are responsible for ensuring that your use of the Platform complies with the terms of service, acceptable use policies, and API usage policies of all third-party platforms you connect through CRM Connector.
7. Subscription, Pricing, and Payment
6.1 Free Trial CRM Connector offers a 7-day free trial on self-serve subscription plans for new users. The trial includes access to the full feature set for the selected self-serve plan. After the trial period, a paid subscription is required to continue using the Service. Custom plans are handled separately through direct sales arrangements. 6.2 Subscription Plans (a) CRM Connector offers multiple subscription plans with varying connection limits and pricing; (b) Current pricing is displayed on our website at https://crm-connector.com; (c) We reserve the right to change our pricing at any time. Price changes will not affect active subscriptions until the next billing cycle, unless otherwise communicated. 6.3 Payment (a) Payments are processed through Stripe; (b) By subscribing, you authorize us to charge the payment method on file on a recurring basis (monthly or yearly, depending on your plan); (c) You are responsible for keeping your payment information accurate and up to date; (d) Failed payments may result in suspension or termination of your access to the Platform. 6.4 Taxes and VAT (a) All prices are displayed exclusive of applicable taxes unless stated otherwise; (b) EU customers with a valid VAT number: 0% VAT (reverse charge mechanism applies); (c) EU customers without a valid VAT number: 21% Dutch VAT (BTW) is applied; (d) Non-EU customers: no Dutch VAT is applied; (e) Tax is automatically calculated and applied by Stripe Tax at checkout; (f) The VAT field during checkout is optional. If you do not have a VAT number, you may leave the field empty. 6.5 Refunds (a) Refund requests are evaluated on a case-by-case basis; (b) To request a refund, contact us at support@crm-connector.com with your subscription details and the reason for your request; (c) We are under no obligation to grant refunds, but we will consider each request fairly and in good faith; (d) Approved refunds will be processed through the original payment method via Stripe. 6.6 Cancellation (a) You may cancel your subscription at any time — there are no long-term contracts; (b) Cancellation takes effect at the end of the current billing period. You will retain access until that date; (c) No partial refunds are given for unused portions of a billing period, unless approved under Section 6.5; (d) You can manage your subscription at https://billing.stripe.com/p/login/4gw00Y1cZa6w5Jm6oo. 6.7 Activation Code After payment, users receive an activation code to activate their subscription and unlock all plan features. You are responsible for safeguarding your activation code.
8. Data Synchronization
7.1 Sync Behavior (a) After initial connection, CRM Connector imports the full client list from the connected platform into the designated GoHighLevel sub-account; (b) Subsequent synchronization occurs automatically every 2–4 hours, depending on the integration; (c) Sync intervals may change based on third-party API limitations, platform performance, or operational requirements; (d) Imported data is verified against available records (such as invoice records) where applicable. 7.2 Data Direction (a) One-way sync (default): Data flows from the external CRM/platform to GoHighLevel; (b) Two-way sync (where available): Data also flows from GoHighLevel back to the connected platform; (c) Two-way sync availability depends on the specific integration and the capabilities of the third-party platform's API. 7.3 Tags and Custom Fields (a) CRM Connector may automatically apply tags to contacts based on their status and sync history; (b) Custom fields (such as Last Service Date, Last Service Total, Lead Status) may be created and updated automatically in GoHighLevel; (c) You are responsible for managing and reviewing tags and custom fields to ensure they align with your business processes. 7.4 Data Accuracy (a) While we take reasonable measures to ensure accurate data synchronization, we do not guarantee that all synced data will be complete, accurate, or error-free; (b) You are responsible for verifying the accuracy of synced data in your GoHighLevel account; (c) CRM Connector is not liable for business decisions made based on synced data.
9. Third-Party API Costs
(a) Certain third-party platforms charge fees for API usage. These costs are separate from your CRM Connector subscription and are your sole responsibility; (b) CRM Connector does not control, set, or have visibility into third-party API pricing; (c) The synchronization process, including retry mechanisms and webhook triggers, may generate multiple API calls to third-party platforms; (d) You are responsible for understanding the API pricing structure of any platform you connect through CRM Connector and monitoring your API usage accordingly; (e) CRM Connector is not liable for any unexpected or excessive charges from third-party platforms resulting from the use of our Service.
10. Intellectual Property
9.1 Our Intellectual Property All content on the CRM Connector platform, including but not limited to software, source code, algorithms, designs, text, logos, trademarks, and documentation, is owned by or licensed to CRM Connector and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or exploit any of this content without our prior written consent. 9.2 Your Content You retain ownership of all data and content you provide to the Platform. By using the Service, you grant CRM Connector a limited, non-exclusive license to process, transmit, and store your data solely for the purpose of providing the Service. 9.3 Feedback If you provide us with feedback, suggestions, or ideas regarding the Platform, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such feedback into our Service without obligation to you.
11. Limitation of Liability
10.1 General The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by Dutch law, CRM Connector disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 10.2 Limitation To the fullest extent permitted by applicable law, CRM Connector, its founders, team members, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of profits, or business interruption, arising from or related to your use of, or inability to use, the Platform. 10.3 Maximum Liability In all cases, our total aggregate liability shall be limited to the total fees you have paid to CRM Connector during the three (3) months immediately preceding the event giving rise to the claim. 10.4 Specific Exclusions CRM Connector shall not be liable for: (a) Loss or corruption of data during synchronization; (b) Consequences resulting from delays in data synchronization; (c) Costs or penalties imposed by third-party platforms, including API usage fees; (d) Damages resulting from the interruption or discontinuation of any third-party API; (e) Damages resulting from your failure to properly configure or monitor your integrations; (f) Damages resulting from the unauthorized use of API keys or credentials.
12. Indemnification
You agree to indemnify, defend, and hold harmless CRM Connector, its founders, team members, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) Your use or misuse of the Platform; (b) Your violation of these Terms or any applicable law; (c) Your violation of any third-party terms of service; (d) Any claim by a third party relating to data processed through the Platform; (e) Your failure to obtain necessary consents or authorizations for data processing.
13. Suspension and Termination
12.1 By You You may stop using the Platform and cancel your subscription at any time as described in Section 6.6. 12.2 By Us We reserve the right to suspend or terminate your access to the Platform, with or without notice, if: (a) You breach any provision of these Terms; (b) Your use of the Platform poses a security risk to us or other users; (c) Your payment fails and is not resolved within a reasonable timeframe; (d) We are required to do so by law or regulation; (e) We discontinue the Platform or any material part thereof. 12.3 Effect of Termination Upon termination: (a) Your right to access and use the Platform ceases immediately; (b) We will retain your data for a period of 90 days following termination, after which it will be permanently deleted from our systems; (c) Provisions of these Terms that by their nature should survive termination will remain in effect, including but not limited to Sections 9, 10, 11, and 14.
14. Force Majeure
CRM Connector shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government actions, power outages, internet or telecommunications failures, cyberattacks, third-party API outages or changes, and any other force majeure events.
15. Governing Law and Dispute Resolution
14.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of the Netherlands. 14.2 Dispute Resolution (a) In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through good-faith negotiations; (b) If the dispute cannot be resolved amicably within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts in the district of Zeeland-West-Brabant, the Netherlands; (c) This choice of jurisdiction does not affect your rights under mandatory consumer protection laws in your jurisdiction, where applicable.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy (https://crm-connector.com/privacy-policy) and Disclaimer (https://crm-connector.com/disclaimer), constitute the entire agreement between you and CRM Connector regarding your use of the Platform and supersede any prior agreements or communications.
18. Contact
If you have any questions about these Terms, please contact us: CRM Connector Opalstraat 17, 4421LK Kapelle, The Netherlands Email: support@crm-connector.com KvK: 96231866 VAT: NL867523372B01 *© 2026 CRM Connector. All Rights Reserved.*