Two way
Both systems stay the same. Every sync runs from the leading system into the other, then back.
- You pick whether WooCommerce or Keap leads
- Changes on either side travel
- Nothing bounces back and forth
CRM Connector Platform
Shop buyers in Keap, tagged for a campaign
Shop customers and Keap contacts stay the same in both systems, and Keap can tag the people who paid an order, so a campaign can follow up.
- Store approval and official sign in
- Either system can lead
- 7 day free trial
Customers, two way or one way
- Customers
At a glance. Customers stay the same on both sides. Below: which field matches which, and what every change does.
Your choice
Two way or one way
Keep both systems identical, or let one feed the other. You decide per record type.
One way
One system feeds the other. Pick WooCommerce or Keap as the source; the other receives.
- Good for a migration, in either direction
- A read copy for a colleague or partner
- Switch a record type to two way later
Fine tune it:Everyone, customers only or leads only, when WooCommerce sendsOnly Keap contacts with a tag you pick, on a one way syncEvery hour up to every 3 days
Record by record
What travels, and what each change does
Pick a record type and the system where a change starts. On the left, which field matches which and when it travels; on the right, what that change does on the other side.
Starts in
Fields- First name, last nameBoth waysFirst name, last name
- Billing companyWhen createdCompany
- Account emailWhen createdEmail
- Billing phoneBoth waysPhone
- Billing address lines 1 and 2, city, postcodeBoth waysAddress lines 1 and 2, city, postal code
- State, countryWhen createdState, country
- Paying customerOnly in WooCommerceNot in Keap
It happens in WooCommerce, then in Keap
A new customer
- Looked for in Keap on the exact email, then on the phone for a contact without another email, and updated when found.
- Otherwise a new contact is created.
A guest checkout
A guest who placed a real order is sent like a customer. An abandoned checkout is not.
Name, company, phone or address changes
The same change is made to the Keap contact on the next sync, where Keap takes it.
The email changes
Not carried: the email is set when the customer is created.
A customer pays an order
- Optional, off by default.
- Keap contacts get the tag "Customer" once they paid a WooCommerce order.
- Only that tag is added, and it stays once earned; a tag that does not exist yet is created, every other tag stays, and a tag the contact already had is never taken off. Tags start campaigns and automations in Keap, so check which ones listen first.
- WooCommerce's welcome email for new customers is kept back by the free CRM Connector plugin. Without the plugin, customers are only created in the store when you switch on "Send WooCommerce's account email to new customers".
How a sync runs
One sync, step by step
What happens every time the integration runs, in the order it really happens. Pick which system leads and watch the records move.
Which system leads?
Connections
CRM
Step 1 of 7
Both connections are checked
Credentials for WooCommerce and Keap are checked and sign in tokens refreshed automatically. If a connection was removed on either side, the integration pauses and you get one message with a reconnect button.
Conflicts
When both sides changed the same record
- For each two way record type you choose whether WooCommerce or Keap leads. The leading side always runs first in a sync.
- It only matters when the same record changed in both systems between two syncs. Every other change simply travels.
- A record is never moved backwards by a sync: a paid invoice is not reopened, a decided quote is not undecided.
Between two syncs
The phone number of the same customer is changed in both systems
Leading system
+1 415 555 0101+1 415 555 0199Two different values. Run the sync to see which one both systems end up with.
Good to know
What is particular to this pair
What holds for WooCommerce or Keap on its own is on its own page.
FAQ
Questions about WooCommerce and Keap?
Every answer below is true for the app as it runs today. If something is not covered, ask us and we will answer in plain words.
Customers, both ways or one way in the direction you pick. Orders only travel into QuickBooks Online, Xero, FreshBooks, Zoho Books, FreeAgent and HubSpot, so they are not offered with Keap.
Yes, as an option, off by default. Keap contacts get the tag "Customer" once they paid a WooCommerce order. Only that tag is added, and it stays once earned; a tag that does not exist yet is created, every other tag stays, and a tag the contact already had is never taken off. Tags start campaigns and automations in Keap, so check which ones listen first.
No. Before anything is created in WooCommerce or Keap, the platform looks for the same record first and updates that one instead. Records synced before stay linked.
The platform notices on the next sync, pauses the integration and sends you one message with a reconnect button. Reconnecting takes one step, and syncing picks up where it left off without creating anything twice.
From every hour up to every 3 days, depending on your plan: a store is never synced more often than hourly, to keep its checkout fast. Every plan includes a 7 day free trial.
Ask your AI assistant
Ask ChatGPT or Claude what this pair can do
Add CRM Connector to the assistant you use and ask in your own words. It answers from the same rules the platform runs, and needs no CRM Connector account. For example: “With CRM Connector Platform, what can I sync between WooCommerce and Keap?”
ChatGPT
Claude
Get started
Ready to connect WooCommerce and Keap?Start your 7 day free trial
Sign in to WooCommerce and Keap, pick which one leads or sync one way, confirm what syncs, and watch the first sync run.