Two way
Both systems stay the same. Every sync runs from the leading system into the other, then back.
- You pick whether Simpro or Pipedrive leads
- Changes on either side travel
- Nothing bounces back and forth
CRM Connector Platform
Sold in Pipedrive, quoted in Simpro
Pipedrive runs your sales, Simpro runs the jobs. Customers stay the same both ways, a deal you are working arrives in Simpro as a lead, and the quote you send from Simpro shows up in Pipedrive as a deal that follows the customer's answer.
- Official sign in for both
- Either system can lead
- 7 day free trial
Customers both ways, deals in as leads, quotes out
- Customers
- Deals into leads
- Quotes as deals
- Labels from the money
At a glance. Customers stay the same, deals become Simpro leads and Simpro quotes become deals. Below: which field matches which.
Your choice
Two way or one way
Keep both systems identical, or let one feed the other. You decide per record type.
One way
One system feeds the other. Pick Simpro or Pipedrive as the source; the other receives.
- Good for a migration, in either direction
- A read copy for a colleague or partner
- Switch a record type to two way later
Fine tune it:Only Simpro customers with a tag you pickEveryone, customers only or leads onlyOnly the Pipedrive stages you tick, for deals into leadsOnly deals and quotes from a date you pickCustomer, Overdue and Job completed labels, a switch you turn onEvery 30 minutes up to every 3 days
Record by record
What travels, and what each change does
Pick a record type and the system where a change starts. On the left, which field matches which and when it travels; on the right, what that change does on the other side.
Starts in
Fields- Given and family name, or the person at a company customerBoth waysPerson name
- Company nameWhen createdOrganization
- EmailBoth waysEmail
- PhoneBoth waysPhone
- Address on the customer cardDecided in PipedriveAddress
- SiteOnly in SimproNot in Pipedrive
- Customer tagsOnly in SimproNot in Pipedrive
It happens in Simpro, then in Pipedrive
A new customer
Looked for in Pipedrive on the exact email before a person is created.
Name, email or phone changes
The same change is made to the Pipedrive person on the next sync.
The address changes
Not carried: a sync never writes an address into Pipedrive.
A customer is archived
Not read: archived Simpro customers stay out of the sync.
- Before anything is created the other system is searched first, so nobody is created twice.
How a sync runs
One sync, step by step
What happens every time the integration runs, in the order it really happens. Pick which system leads and watch the records move.
Which system leads?
Connections
CRM
Step 1 of 9
Both connections are checked
Credentials for Simpro and Pipedrive are checked and sign in tokens refreshed automatically. If a connection was removed on either side, the integration pauses and you get one message with a reconnect button.
Conflicts
When both sides changed the same record
- For each two way record type you choose whether Simpro or Pipedrive leads. The leading side always runs first in a sync.
- It only matters when the same record changed in both systems between two syncs. Every other change simply travels.
- A record is never moved backwards by a sync: a paid invoice is not reopened, a decided quote is not undecided.
Between two syncs
The email of the same customer is changed in both systems
Leading system
anna@brightline.comaccounts@brightline.comTwo different values. Run the sync to see which one both systems end up with.
Good to know
What is particular to this pair
What holds for Simpro or Pipedrive on its own is on its own page.
- The total, not the lines
- Products on a deal stay in Pipedrive; the amount travels as one estimated price.
- A Simpro quote's lines stay in Simpro; the deal carries the total, because a Pipedrive deal has no description field to hold them.
FAQ
Questions about Simpro and Pipedrive?
Every answer below is true for the app as it runs today. If something is not covered, ask us and we will answer in plain words.
Customers, yes: they sync in both directions and you choose which system leads. Deals come into Simpro as leads, and Simpro quotes go out as deals, each one way.
No, a Simpro lead. Your office converts the lead to a quote in Simpro, and once the quote is sent the same deal follows it in Pipedrive.
No. Before anything is created in Simpro or Pipedrive, the platform looks for the same record first and updates that one instead. Records synced before stay linked.
The platform notices on the next sync, pauses the integration and sends you one message with a reconnect button. Reconnecting takes one step, and syncing picks up where it left off without creating anything twice.
From every 30 minutes up to every 3 days, depending on your plan. Every plan includes a 7 day free trial.
Ask your AI assistant
Ask ChatGPT or Claude what this pair can do
Add CRM Connector to the assistant you use and ask in your own words. It answers from the same rules the platform runs, and needs no CRM Connector account. For example: “With CRM Connector Platform, what can I sync between Simpro and Pipedrive?”
ChatGPT
Claude
Get started
Ready to connect Simpro and Pipedrive?Start your 7 day free trial
Sign in to Simpro and Pipedrive, pick which one leads or sync one way, confirm what syncs, and watch the first sync run.