Two way
Both systems stay the same. Every sync runs from the leading system into the other, then back.
- You pick whether Jobber or ServiceM8 leads
- Changes on either side travel
- Nothing bounces back and forth
CRM Connector Platform
Jobber and ServiceM8, kept in step both ways
ServiceM8 runs jobs and the schedule in the field, Jobber runs the work in the field. CRM Connector keeps the clients and jobs the same in both, so nobody retypes a record.
- Official sign in for both
- Either system can lead
- 7 day free trial
Two way, or one way if you prefer
- Clients
- Jobs
At a glance. Clients and jobs stay the same on both sides. Below: which field matches which, and what every change does.
Your choice
Two way or one way
Keep both systems identical, or let one feed the other. You decide per record type.
One way
One system feeds the other. Pick Jobber or ServiceM8 as the source; the other receives.
- Good for a migration, in either direction
- A read copy for a colleague or partner
- Switch a record type to two way later
Fine tune it:A different choice per record typeOnly invoices from a date you pickOnly sent or paid invoicesEveryone, customers only or leads onlyEvery 30 minutes up to every 3 days
Record by record
What travels, and what each change does
Pick a record type and the system where a change starts. On the left, which field matches which and when it travels; on the right, what that change does on the other side.
Starts in
Fields- Company nameBoth waysClient name
- First nameBoth waysContact first name
- Last nameBoth waysContact last name
- EmailWhen createdContact email
- PhoneWhen createdContact mobile
- Street 1Both waysAddress line 1
- Street 2Both waysAddress line 2
- City, province, postal codeBoth waysCity, state, postcode
- CountryBoth waysCountry
- Lead or clientEach works it outHas completed jobs
- SourceOnly in JobberNot in ServiceM8
It happens in Jobber, then in ServiceM8
A new client
Looked for in ServiceM8 on the contact email. Updated when found, otherwise created as a client with its contact person.
Name, company, address and country change
The same change is made to the ServiceM8 client on the next sync.
Email and phone change later
Not carried: Jobber can only add extra emails and phones to an existing client, never replace one.
- Some fields travel once, when the client is created: Jobber can only add extra emails and phones to an existing client, never replace one.
- Before anything is created the other system is searched first, so nothing is created twice.
How a sync runs
One sync, step by step
What happens every time the integration runs, in the order it really happens. Pick which system leads and watch the records move.
Which system leads?
Connections
CRM
Step 1 of 8
Both connections are checked
Credentials for Jobber and ServiceM8 are checked and sign in tokens refreshed automatically. If a connection was removed on either side, the integration pauses and you get one message with a reconnect button.
Conflicts
When both sides changed the same record
- For each two way record type you choose whether Jobber or ServiceM8 leads. The leading side always runs first in a sync.
- It only matters when the same record changed in both systems between two syncs. Every other change simply travels.
- A record is never moved backwards by a sync: a paid invoice is not reopened, a decided quote is not undecided.
Between two syncs
The city of the same client is changed in both systems
Leading system
BrisbaneGold CoastTwo different values. Run the sync to see which one both systems end up with.
Good to know
What is particular to this pair
What holds for Jobber or ServiceM8 on its own is on its own page.
- Email and phone on create
- Later changes stay in the system where they were made.
FAQ
Questions about Jobber and ServiceM8?
Every answer below is true for the app as it runs today. If something is not covered, ask us and we will answer in plain words.
- Can I sync Jobber and ServiceM8 both ways?
- Yes. Clients and jobs sync in both directions, and you choose which system leads when the same record changed on both sides.
- What syncs between Jobber and ServiceM8?
- Clients and jobs. Each record type can run two way or one way.
- Which system should lead?
- The one where your team makes most changes. It only decides the rare case where the same record changed in both systems between two syncs.
- Does a changed email reach the other system?
- Email travels when the record is created, because jobber can only add extra emails and phones to an existing client, never replace one. A later change is made in both systems.
- Can I sync only paying customers?
- Yes. Pick customers only: in Jobber that is Jobber does not mark who is a paying customer, in ServiceM8 completed jobs.
- Will it create duplicates?
- No. Before anything is created in Jobber or ServiceM8, the platform looks for the same record first and updates that one instead. Records synced before stay linked.
- What if the connection to Jobber or ServiceM8 drops?
- The platform notices on the next sync, pauses the integration and sends you one message with a reconnect button. Reconnecting takes one step, and syncing picks up where it left off without creating anything twice.
- How often does it sync?
- From every 30 minutes up to every 3 days, depending on your plan. Every plan includes a 7 day free trial.
Ready to connect Jobber and ServiceM8?Start your 7 day free trial
Sign in to Jobber and ServiceM8, pick which one leads or sync one way, confirm what syncs, and watch the first sync run.