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AI Agents for Zendesk

Zendesk MCP: your own AI agent in ChatGPT and Claude

Connect Zendesk Support to ChatGPT and Claude. The assistant reads your tickets with their whole conversation and, with AI Agent, triages them, adds internal notes and applies macros when you ask.

  • Open to every account for Zendesk
  • AI Analyst $29.99 or AI Agent $49.99 a month
  • 7 day free trial, once per account.
  • Every change shown first. Nothing is ever deleted.
Set up your Zendesk agent
Add to ChatGPTAdd to Claude

  • Which urgent tickets are still open, and who has them?

    AI Analyst and AI Agent

  • Summarize the conversation on this ticket.

    AI Analyst and AI Agent

  • Assign these three tickets to the billing group and set them to high.

    AI Agent

Ask it, in Zendesk

Two packages, one question away

AI Analyst answers from your records. AI Agent also does the work, once you say yes.

Reads

AI Analyst

Ask anything about your customers, deals and invoices.

  • Reads tickets with their whole conversation
  • Reads people, organizations and views
  • Counts tickets, such as open ones per group
  • Searches your help center articles

Ask it

  • Which urgent tickets are still open, and who has them?
  • Summarize the conversation on this ticket.
  • Which help center article answers this question?
Reads and writes

AI Agent

Also gets the work done: changes records once you approve.

  • Everything in AI Analyst
  • Changes status, priority, assignee and group
  • Adds internal notes, tags and followers
  • Applies macros
  • Replies to the requester after your click

Ask it

  • Assign these three tickets to the billing group and set them to high.
  • Add an internal note that we are waiting for the courier.
  • Apply the refund macro to this ticket.
  • Draft a reply to this customer, and send it once I approve.

One part at a time

Where the agent works in Zendesk

Follow the line to see what the assistant reads in each part, and what AI Agent also changes. You choose per record type what it may do.

  1. 01

    Tickets

    Reads
    • Search by status, priority, group, assignee or tag
    • Your views, and the tickets in them
    • Count them, such as open tickets per group
    With AI Agent
    • Change status, priority, type and due date
    • Assign a ticket to an agent or a group
    • Add and remove tags and followers
  2. 02

    Conversations and replies

    Reads
    • The whole conversation of a ticket, public and internal
    • Its side conversations
    With AI Agent
    • Add an internal note, which the requester never sees
    • Reply to the requester, after your click

    Side conversations are read only.

  3. 03

    Macros

    Reads
    • Your macros, and what one would change on a ticket
    With AI Agent
    • Apply a macro to a ticket

    A macro that would also reply to the requester is not applied: that reply is sent on its own, after your click.

  4. 04

    People and organizations

    Reads
    • Requesters by name, email or phone
    • A person's tickets, and their organization
    With AI Agent
    • Update people and organizations, and make an organization
    • Add and remove tags on people
  5. 05

    Help center

    Reads
    • Search and read your help center articles
  6. 06

    Groups, fields and ratings

    Reads
    • Your agents and groups
    • Ticket fields, user fields and statuses
    • Satisfaction ratings
    With AI Agent
    • Make and change groups, after your click

Approval, change log and undo

Nothing changes until you approve it

The assistant proposes, you approve, CRM Connector writes. AI Analyst never writes.

  1. Every change is proposed first

    You see a before and after list. Nothing is written until you approve.

  2. Risky changes need your click

    Messages to your customers, status changes and big batches need your own click.

  3. Newer work is never overwritten

    Each record is read again right before the change. Changed since? Refused.

  4. A change log with undo

    Every change is kept, with undo where the system allows it.

Your switches

You choose what it may do

Per record type: off, read, or read and write. Pause it any time.

  • ContactsOffReadRead and write
  • DealsOffReadRead and write
  • InvoicesOffReadRead and write
Never

Nothing is ever deleted

Never a deleted record. A payment only where your system allows it, after your own click.

Delete a record
A payment without your click

What the assistant reaches

  • Only the system and record types you switched on
  • Never passwords or sign ins
  • Answers go to OpenAI or Anthropic under your own agreement
  • The change log is kept for 90 days

Automations, with AI Agent

Rules that run in your system by themselves

With AI Agent, describe a rule in the chat. Approve it with a yes in the chat, and it runs in your system by itself. Rules that message your customers you approve in CRM Connector.

A rule starts when a record is made or changes, when a date comes up such as a due date, when a record has not moved for a number of days, or when a tag is added or removed. It can set fields, move a stage, add a note or a task, tell your team, make a related record, give records to your users in turn or email your customer, and what else it can do depends on your system. It never deletes, and a payment always waits for your own click. Tell us what it should do, and we set it up for you.

Set up your AI agentHow automations work
Your AI agent

When a new ticket comes in, assign it to my agents in turn.

Your ruleFixed rule
When
A new ticket comes in
Only if
It is in a group you choose
Then
1Assign it to the next agent in turn
Approved once in the chatRuns by itself in your system

Good to know

How the Zendesk agent behaves

  • One package, one Zendesk account

    One package covers one Zendesk account, your own subdomain. Every other account needs its own package.

  • Zendesk Support

    The agent works with the tickets in Zendesk Support. Zendesk Sell, Zendesk's CRM, is not part of it.

  • Replies wait for your click

    A public reply reaches your customer only after your own click on a CRM Connector page. Internal notes are added after your yes in the chat.

  • Connects with Zendesk's own sign in

    You enter your Zendesk address and sign in from CRM Connector. The assistant acts as the agent who connected it, so your role there decides what it may see and change.

  • Your own triggers still run

    Zendesk's own triggers run on every change, so solving a ticket may email the requester, just as when you solve it yourself.

  • Risky changes need your click

    A message to your customers, a payment or a setup change waits for your own click on a CRM Connector page. Stage moves are done in the chat after your yes.

  • Never a delete or a merge

    In Zendesk the assistant never deletes or merges a ticket, a person or an organization.

AI Agents pricing

One monthly package per system

ChatGPT and Claude included, with or without a sync plan.

AI Agents, a separate product

The monthly fee per connected system

Connect Zendesk to ChatGPT and Claude, through MCP.
A monthly package for Zendesk.

Using another system? Tell us which one
ChatGPT includedClaude included
Connected systemsEach gets its own package
1

One package covers one system, so every other system needs its own: your CRM on AI Agent, your books on AI Analyst.

Save an agent and try it for free first. Switch it on buys everything your saved agents need in one purchase, and lets go of unused agents of the other package.

AI Analyst

Ask anything about your customers, deals and invoices.

$29.99per month

One system at $29.99 each

7 day free trial, once per account.

  • Reads and searches one system
  • Notes, activities, stages and custom fields
  • You choose what it may see
  • ChatGPT and Claude included
Start with AI Analyst
Reads and writes

AI Agent

Also gets the work done: changes records once you approve.

$49.99per month

One system at $49.99 each

7 day free trial, once per account.

  • Everything in AI Analyst, for one system
  • Changes and creates records
  • Every change shown first, risky ones approved by you
  • A change log, with undo
Start with AI Agent

Set up your Zendesk agent yourself

Nothing to request. Connect Zendesk in CRM Connector, choose what the assistant may do and save it. Try it for free in ChatGPT or Claude, then switch it on when you are ready.

Set up your Zendesk agent
Add to ChatGPTAdd to Claude
  1. Step 1

    Set up your Zendesk agent

    Connect Zendesk in CRM Connector, or plan it in ChatGPT or Claude, and choose what it may do. Once saved, it reads up to 100 records and makes up to 25 changes for free.

  2. Step 2

    Connect ChatGPT or Claude

    Right after saving, CRM Connector helps you add it and shows when it is connected. Planned it in the chat? You go back to that chat.

  3. Step 3

    Ask, and approve a first automation

    Ask a first question in the chat. With AI Agent, approve a first automation there with a yes. Rules that message your customers you approve in CRM Connector.

  4. Step 4

    Switch it on

    One purchase covers everything your saved agents need. 7 day free trial, once per account. Approved automations start at once.

FAQ

Questions about the Zendesk agent?

The answers about Zendesk. What every AI agent shares is on the AI Agents page.

All about AI AgentsStill not sure? Contact us