Two way
Both systems stay the same. Every sync runs from the leading system into the other, then back.
- You pick whether FreshBooks or ServiceM8 leads
- Changes on either side travel
- Nothing bounces back and forth
CRM Connector Platform
Accepted in FreshBooks, on the schedule in ServiceM8
FreshBooks sends the estimates and invoices, ServiceM8 runs the work in the field. CRM Connector keeps the clients the same in both and turns an accepted estimate into a ServiceM8 work order, lines and all, so the crew sees the job the moment it is agreed.
- Official sign in for both
- Either system can lead
- 7 day free trial
Clients both ways, accepted estimates into work orders
- Clients
- Accepted estimates into work orders
At a glance. Clients stay the same on both sides, and accepted estimates arrive as work orders. Below: which field matches which, and what every change does.
Your choice
Two way or one way
Keep both systems identical, or let one feed the other. You decide per record type.
One way
One system feeds the other. Pick FreshBooks or ServiceM8 as the source; the other receives.
- Good for a migration, in either direction
- A read copy for a colleague or partner
- Switch a record type to two way later
Fine tune it:Everyone, customers only or leads onlyEvery 30 minutes up to every 3 days
Record by record
What travels, and what each change does
Pick a record type and the system where a change starts. On the left, which field matches which and when it travels; on the right, what that change does on the other side.
Starts in
Fields- First nameBoth waysContact first name
- Last nameBoth waysContact last name
- OrganizationBoth waysClient name
- EmailBoth waysContact email
- Business phoneBoth waysContact mobile
- StreetBoth waysAddress line 1
- Street line 2Both waysAddress line 2
- City, province, postal codeBoth waysCity, state, postcode
- CountryBoth waysCountry
- Not in FreshBooksOnly in ServiceM8Has completed jobs
It happens in FreshBooks, then in ServiceM8
A new contact
Looked for in ServiceM8 on the contact email. Updated when found, otherwise created as a client with its contact person.
Name, company, email, phone or address changes
The same change is made to the ServiceM8 client on the next sync.
- Before anything is created the other system is searched first, so nothing is created twice.
How a sync runs
One sync, step by step
What happens every time the integration runs, in the order it really happens. Pick which system leads and watch the records move.
Which system leads?
Connections
CRM
Step 1 of 8
Both connections are checked
Credentials for FreshBooks and ServiceM8 are checked and sign in tokens refreshed automatically. If a connection was removed on either side, the integration pauses and you get one message with a reconnect button.
Conflicts
When both sides changed the same record
- For each two way record type you choose whether FreshBooks or ServiceM8 leads. The leading side always runs first in a sync.
- It only matters when the same record changed in both systems between two syncs. Every other change simply travels.
- A record is never moved backwards by a sync: a paid invoice is not reopened, a decided quote is not undecided.
Between two syncs
The phone number of the same contact is changed in both systems
Leading system
+1 415 555 0101+1 415 555 0199Two different values. Run the sync to see which one both systems end up with.
Good to know
What is particular to this pair
What holds for FreshBooks or ServiceM8 on its own is on its own page.
- Accepted estimates, not invoices
- Invoices are not offered between these two; an accepted estimate can become a work order.
FAQ
Questions about FreshBooks and ServiceM8?
Every answer below is true for the app as it runs today. If something is not covered, ask us and we will answer in plain words.
Yes. Clients sync in both directions, and you choose which system leads when the same client changed on both sides.
When you choose that rule, the estimate becomes a ServiceM8 work order for the same client, with its lines as materials, ready to schedule.
No. Before anything is created in FreshBooks or ServiceM8, the platform looks for the same record first and updates that one instead. Records synced before stay linked.
The platform notices on the next sync, pauses the integration and sends you one message with a reconnect button. Reconnecting takes one step, and syncing picks up where it left off without creating anything twice.
From every 30 minutes up to every 3 days, depending on your plan. Every plan includes a 7 day free trial.
Ready to connect FreshBooks and ServiceM8?Start your 7 day free trial
Sign in to FreshBooks and ServiceM8, pick which one leads or sync one way, confirm what syncs, and watch the first sync run.