Two way
Housecall Pro starts the integration and changes made in Zoho CRM flow back into Housecall Pro as well.
- You pick whether Housecall Pro or Zoho CRM leads in a conflict
- Changes on either side travel
- Nothing bounces back and forth
CRM Connector Platform
Housecall Pro and Zoho CRM, one customer list
CRM Connector keeps Housecall Pro customers and Zoho CRM contacts the same, so nobody is typed twice.
- A Housecall Pro API key
- Either system can lead
- 7 day free trial
Contacts, two way or one way
- Contacts
At a glance. Contacts stay the same on both sides.
Your choice
Two way or one way
Keep both systems identical, or let one feed the other. You decide per record type.
One way
Housecall Pro feeds Zoho CRM and Zoho CRM changes stay in Zoho CRM.
- Housecall Pro stays the source of truth
- Zoho CRM always has the latest customers
- Switch to two way later
Fine tune it:Everyone, customers only or leads onlyEvery 30 minutes up to every 3 days
Record by record
What travels, and what each change does
Pick a record type and the system where a change starts. On the left, which field matches which and when it travels; on the right, what that change does on the other side.
Starts in
Fields- First nameBoth waysFirst name
- Last nameBoth waysLast name
- AccountWhen createdCompany
- EmailBoth waysEmail
- PhoneBoth waysPhone
- Mailing street, city, state, postal code and countryBoth waysAddress
- On a won dealOnly in Zoho CRMNot in Housecall Pro
- Lead sourceOnly in Zoho CRMNot in Housecall Pro
It happens in Zoho CRM, then in Housecall Pro
A new contact
Looked for in Housecall Pro on the exact email before a customer is created.
Name, email, phone or address changes
The same change is made to the Housecall Pro customer on the next sync.
The company changes later
Not carried after creation. The account is set when the contact is created and a sync never renames it.
- Only the first street line travels. Zoho CRM stores no second line.
- When Zoho CRM itself reports a duplicate and points at one existing record, that one is updated instead. When it points at several, the contact is not created and the sync says why.
How a sync runs
One sync, step by step
What happens every time the integration runs, in the order it really happens. Pick which system leads and watch the records move.
Which system leads?
Connections
CRM
Step 1 of 7
Both connections are checked
Credentials for Zoho CRM and Housecall Pro are checked and sign in tokens refreshed automatically. If a connection was removed on either side, the integration pauses and you get one message with a reconnect button.
Conflicts
When both sides changed the same record
- For each two way record type you choose whether Zoho CRM or Housecall Pro leads. The leading side always runs first in a sync.
- It only matters when the same record changed in both systems between two syncs. Every other change simply travels.
- A record is never moved backwards by a sync: a paid invoice is not reopened, a decided quote is not undecided.
Between two syncs
The phone number of the same contact is changed in both systems
Leading system
+1 415 555 0101+1 415 555 0199Two different values. Run the sync to see which one both systems end up with.
Good to know
What is particular to this pair
What holds for Zoho CRM or Housecall Pro on its own is on its own page.
- Housecall Pro starts the integration
- It can only be the source. Zoho CRM changes still flow back on two way.
FAQ
Questions about Zoho CRM and Housecall Pro?
Every answer below is true for the app as it runs today. If something is not covered, ask us and we will answer in plain words.
Contacts, yes: they sync in both directions and you choose which system leads when the same person changed on both sides.
It is set when the contact is created, as a Zoho account of exactly that name, and a sync never renames or switches it afterwards.
Contacts only. Deals, invoices and payments stay in the system that owns them.
Housecall Pro. It can only be the source, and changes made to a contact in Zoho CRM still flow back on two way.
No. Before anything is created in Zoho CRM or Housecall Pro, the platform looks for the same record first and updates that one instead. Records synced before stay linked.
The platform notices on the next sync, pauses the integration and sends you one message with a reconnect button. Reconnecting takes one step, and syncing picks up where it left off without creating anything twice.
From every 30 minutes up to every 3 days, depending on your plan. Every plan includes a 7 day free trial.
Ready to connect Zoho CRM and Housecall Pro?Start your 7 day free trial
Sign in to Zoho CRM and Housecall Pro, pick which one leads or sync one way, confirm what syncs, and watch the first sync run.